On September 1st, 2015, Envato changed support policy for all templates and themes purchased on Themeforest and CodeCanyon. Every purchase grants inclusive 6 months of support for that item. After support expiry, you can extend item support for another 6 or 12 months for a fee. More details about item support policy and extending support can be found below.
How To Renew or Extend Support
You are eligible to renew or extend your support subscription if you have less than 6 months support remaining. The cost of purchasing support can vary according to the different periods of your subscription. Extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s Extending and Renewing Item Support article.
Steps to extend support
- 1) Navigate to Downloads section of your ThemeForest account,
- 2) Find theme / template you want to extend support for and click on Extend Now link next to text with remaining support expiry information.
- 3) Item description page will open with extend information on the right side. Exact price for support extend will be listed.
- 4) Click on Extend Now and Save button and you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.
What Will Happen If I Do Not Renew The Item Support?
If you decide not to extend your support, you will still have free theme / templates updates available that includes bug fixes and new features. Only difference will be that you won’t be able to reach us for any questions and your access to our support forum will be locked.
