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Just to be sure, the “Theme Options” page disappears when it’s set in WP settings that WordPress is located at a subdomain?
For example, if you set the wordpress URL to http://www.example.com/wordpress, the “Theme Options” page appears, and when it’s set to wordpress.example.com the page doesn’t show up?
We advise you to update the Redux framework of a theme, that is, replace all the files and folders in wp-content/themes/elvyre/core/theme-options/redux-framework with the ones from the following link: https://github.com/ReduxFramework/redux-framework.
The Redux framework is used in Elvyre theme and there were major updates recently, so this might solve your problem.